All communication is cultural–it draws on the language we speak, how we say what we say, as well as our body language including gestures and expressions. Even when people share the same language and culture, communication can be a challenge. And when there are cultural differences between communicators, there's an even greater chance of miscommunication. Therefore, it's important to understand cultural communication styles and how to ensure effective communication.
In this module, you will:
distinguish between verbal and non-verbal communication
learn how cultural background may affect communication
identify elements of effective cross-cultural communication
